Karen Ndiema from Ongata Rongai believes that health care attendants should have the required skills in order to effectively treat patients. This is a key consideration for her when deciding what health facility to visit. She likes the general experience in Equity Afia but more specifically the fact that clinical staff spend sufficient time with the clients. She says ‘’After lab tests, the doctors discuss results with you- I have not seen this anywhere else. Doctors advise you on the results,one item after another- detailed information! This is the one thing that stands out for Equity Afia’’